Refund policy

Cana Store. If you purchase or fund a gift on the Site (the “Gift Purchaser”) for a registered Cana recipient, you are purchasing Cana store credit ("Cana Store Value") for such Cana recipient. If you are registered Cana recipient, you will receive Cana Store Value for any gifts purchased for you and not shipped to you immediately upon purchase. 

The Cana Store Value equals the amount charged to the Gift Purchaser for the item, which includes the purchase price of the item selected plus any applicable taxes and charges (including, shipping and handling charges). Cana Store Value can be used by the Cana recipient to purchase any eligible item from the Cana Store.  Cana Store Value must be used by the registered Cana recipient and is not transferable.

The registered Cana recipient may use Cana Store Value to purchase the item the Gift Purchaser selected as a gift through the Cana Store. If such selected item has increased in price between the date that the Gift Purchaser selected the item and the date the Cana Store Value is redeemed by the Cana recipient, Cana will pay any price increase of the item up to a 100% price increase up to $500 total funded by Cana (including additional taxes and charges). The registered Cana recipient may instead elect to retain the Gift Purchaser’s gift as Cana Store Value and may use that Cana Store Value to purchase other items through the Cana Store. If the Cana registered recipient chooses to do this, the Gift Purchaser will not be notified. We'll also record the gift selected by the Gift Purchaser on your Manage Registry tab, so you can still send them a fitting thank you note.

Cana Store Value expires after five (5) years, unless the applicable jurisdiction requires a longer expiration period, in which case, the Cana Store Value expires at the end of such expiration period. Unredeemed Cana Store Value may be escheated in accordance with applicable state law.                                

Cana Store Value cannot be redeemed or used for cash, honeymoon funds, or other cash gifts, digital Cana gift cards, or Vendor Listing subscriptions, nor may it be applied toward items purchased from another website. In addition, Cana Store Value cannot be retroactively applied to past orders.

From time to time, we may make available promotional codes or coupons for marketing, goodwill, referral, or other promotional purposes. These codes or coupons expire on the date disclosed at the time the code or coupon is issued and may be subject to additional terms and conditions provided by us in connection with such codes or coupons.

Gifts Are Non-Refundable. Except as required by applicable law, all amounts you pay to purchase or fund a gift, and the resulting Cana Store Value, are non-refundable to you once your payment is processed. The registered Cana recipient may still redeem or retain the Cana Store Value as described above. We may, in our sole discretion, reverse a gift or its associated Cana Store Value in limited circumstances (for example, suspected fraud, an unauthorized or duplicate charge, or a value-issuance error), but this is not a right of refund.

Order Acceptance and Cancellation. We may, in our sole discretion, choose not to process or to cancel your order in certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances as we deem appropriate, in each case in our sole discretion. We also reserve the right, in our sole discretion, to take steps to verify your identity in order to process your order. We either will not charge you, or will refund the charges, for orders that we do not process or cancel. These rights are in addition to those reserved to us in the "Purchases and Payments" section above.

Returns. We accept returns on certain products on a case-by-case basis. Generally, we offer a 14-day return policy, but the exact policy depends on the product supplier and is subject to change. We attempt to provide accurate descriptions of products and services on the Site. We do not represent or warrant, however, that such descriptions are accurate, complete, reliable, current, or error-free. If a product or service offered on the Site is not as described, your sole remedy is to return the item within the applicable return period, as specified in these Legal Terms.

Pricing and Availability. We strive to provide accurate information regarding the products and services available on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right, in our sole discretion, to change or update the information on the Site and to correct errors, inaccuracies, or omissions at any time without prior notice, including any error in the stated retail price of a product or service, as further described in the "Corrections" section below. We also reserve the right not to process, or to cancel, any order placed for a product or service whose price was incorrectly posted on the Site as a result of an error. If this occurs, we will notify you by email.

Shipping. For most orders placed through a Cana Registry (https://cana.wedding) or the Cana Store (https://shop.cana.wedding), we offer free ground shipping. Free shipping is not available for some items, including furniture and other large or heavy items. Furniture and other large or heavy items will be subject to a delivery surcharge due to the size, weight, or special handling necessary to make sure your order arrives safely. To give you the fairest price possible, the delivery surcharge is calculated based on the anticipated cost to deliver that item to you. Additional charges apply for shipments to Alaska and Hawaii. We cannot ship to U.S. territories or P.O. Box, APO, FPO, or DPO addresses. Unfortunately, we’re not able to ship a portion of our products to addresses in Alaska or Hawaii. Handling or other additional charges may be applied to your order, and such charges will be reflected in your order summary at checkout.

Please note that if the couple for whom you are purchasing a gift is directing you to another website to purchase, Cana’s shipping policies do not apply. At that point, you will be subject to the shipping policy of that third-party website.